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How mare138 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected only as neededDANA, OVO, GoPay wallet data protectedYour right to access and request deletionNo data sold to third partiesContact us anytime via live chat

Explore the Lobby Read FAQ

What We Collect and Why It Matters

mare138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly: your name, email address, mobile number, and the e-wallet details you use to deposit or withdraw — whether that is DANA, OVO, or GoPay. We also collect technical data automatically, such as

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your device type, browser session data, and IP address, so we can keep your account secure and make sure the platform loads correctly on your device. We do not collect more than we need. Payment details tied to your DANA, OVO, or GoPay wallet are used
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only to process your transactions and verify your account identity — they are never passed to advertisers or unrelated third parties. Where we work with service providers (such as payment processors or security auditors), those parties are bound by data-handling agreements that limit how they use
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your information. This policy applies where access to mare138 is permitted under local law and eligible regional rules. If you have questions about specific data points we hold on your account, our support team can walk you through the detail.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Our Data Handling and Security Practices

We keep your account data behind encrypted connections and store payment-related details — including the wallet IDs you use for DANA, OVO, and GoPay transactions — in access-controlled systems that our own staff can only reach on a need-to-know basis. Cookies on the site are used for session management and to remember your login state; they are not used to build advertising profiles. You can clear cookies from your mobile browser at any time without losing your account access.

Encrypted Storage

Your account credentials and wallet details are stored using industry-standard encryption. Access inside our systems is logged and restricted to the teams who need it to process your transactions or verify your account.

Cookie Policy

We use session cookies to keep you logged in and to track basic site performance. No third-party advertising cookies are placed without your knowledge. You can manage cookie preferences from your mobile browser settings at any time.

Data Retention Rules

We keep your account data for as long as your account is active and for a reasonable period afterward as required by applicable rules. Once the retention period passes and no dispute is open, we delete or anonymise the data.

Your Right to Access

You can request a summary of the personal data we hold on your account at any time. Reach us via live chat or email and we will respond within a reasonable timeframe, subject to identity verification steps.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Open the live chat from your account dashboard anytime. Our Indonesia support team can pull up your data request, explain what we hold, and log a deletion or correction request on your behalf.

Email Privacy Request Send a written data request to our support email address listed in your account settings. Include your registered mobile number and preferred e-wallet (DANA, OVO, or GoPay) so we can locate your record quickly.

Account Settings Panel Some data changes — like updating your registered mobile number or switching your active withdrawal wallet between DANA, OVO, and GoPay — can be handled directly inside your account settings without contacting support.

Questions About Your Data on mare138

Common questions from our Indonesia account holders about how their personal data and wallet information is handled, stored, and can be changed or removed.

We collect your name, email, mobile number, and the e-wallet details you register — DANA, OVO, or GoPay. We also log device and session data automatically to protect your account from unauthorised access.

Your wallet details are used only to process deposits and withdrawals and to verify your identity. We do not sell or share this data with advertisers. Third-party processors we use are bound by strict data agreements.

Contact our support team via live chat or the email listed in your account settings. Include your registered mobile number so we can locate your record and respond within a reasonable timeframe after verifying your identity.

Yes. Send a deletion request through live chat or email. We will process it subject to any retention obligations required by applicable rules. Data tied to open transactions may be held until those are resolved.

We retain account data for a reasonable period after your last activity, as required by applicable rules. Once that period ends and no dispute is pending, we delete or anonymise your records.

We use session cookies to keep you logged in and monitor basic site performance. No advertising profile cookies are placed without disclosure. You can clear or block cookies from your mobile browser settings without losing your account.

How mare138 Handles Your Personal Data

Our Data Handling and Security Practices

Encrypted Storage

Cookie Policy

Data Retention Rules

Your Right to Access

How to Reach Us About Your Data

Questions About Your Data on mare138

01 What personal data does mare138 collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information shared with anyone?

03 How do I request to see the data mare138 holds about me?

04 Can I ask mare138 to delete my personal data?

05 How long does mare138 keep my account data after I stop using it?

06 Does mare138 use cookies, and can I turn them off?

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