Reference

Ketentuan Hukum yang Mengatur Akun Anda

Using mare138 means you agree to the terms and policies set out on this page — covering how your account data is handled, what rights you hold, and how to contact us when something needs to change.

Kebijakan Privasi AkunHak Pengguna & DataKontak Hukum TersediaAkses Sesuai Hukum LokalDANA, OVO, GoPay Wallet Terms
mare138 Ketentuan Hukum yang Mengatur Akun Anda
KEAMANAN & TRANSPARANSI

Cara Kami Mengelola Data dan Akun Anda

Our account security model is built around wallet verification at the point of withdrawal. When you withdraw to your DANA, OVO, or GoPay wallet, we cross-check the registered wallet number against your account before releasing funds — this step protects you from misdirected payouts and keeps your wallet information accurate. We do not share your payment details with third parties outside of what is required to complete that transaction.

Enkripsi Data Akun

Account credentials and wallet numbers are encrypted in transit and at rest. We use SSL across all account pages so your login and payment data stays protected at every step.

Retensi Data yang Jelas

We keep your transaction history for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of retained data at any time via email.

Akses & Koreksi Data

You have the right to request access to your personal data, correct inaccurate records, or ask us to delete data we are not legally required to hold. Raise these requests through live chat or email support.

Kebijakan Cookie Akun

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed on account pages without your acknowledgement.

JALUR KONTAK HUKUM

Cara Menghubungi Kami Terkait Kebijakan

If you have a question about how your account data is used, want to request a data correction, or need clarification on any clause in these terms, our Indonesia support team is reachable around the clock. We handle legal and account policy requests separately from general gameplay support — raise a policy request through any of the channels below and we will route it to the right team.

Team online

Live Chat Akun

Open the chat widget inside your account dashboard. Describe your legal or data query clearly and we will connect you with the policy team directly.

Email Kebijakan

Send your request to our support address with your account ID and the specific clause or data record you are asking about. We aim to respond within one business day.

Pusat Bantuan

The help centre covers common policy questions — data access, wallet verification steps, and account closure — with step-by-step answers available any time.

Pertanyaan Seputar Kebijakan dan Hak Akun

The questions below cover what our Indonesia account holders ask most often about their rights, data handling, and how our legal terms affect their wallet and account access.

No. Wallet data is used to complete and verify your transaction. Once the transfer clears, we retain only the transaction record — not the full wallet credentials — as required for account reconciliation.

Send a request via live chat or email with your account ID. Include the specific data category you want to review — transaction history, login records, or wallet details — and we will respond within one business day.

Yes, for data we are not legally required to hold. Submit a deletion request through email support. Data tied to completed financial transactions may be retained for the period required under applicable Indonesian law.

Updated terms are posted to this page and take effect immediately. Continuing to use your account after an update means you accept the revised version. We will note the change date at the top of this page.

Access depends on local law and eligible regions. If you are logging in from a region where conditions restrict access — including areas like Batam where local rules may vary — eligibility is assessed at the point of login.

Raise a formal complaint via the email support channel with your account ID and a description of the concern. Our policy team handles these separately from general account support and will respond with next steps.